Client Services

ASK THE CONCIERGE

Book an store-in appointment

Do you live in New York or making plans to visit here and would like to learn more about our fine diamonds and diamond jewelry and bridal jewelry simply book an appointment today for a free in-person jewelry consultation for your purchase.

Request virtual viewing

We now provide quick Virtual Consultations for our customers. Virtually meet with one of our jewelry consultants to learn more about finding a diamond, fine jewelry or engagement ring of your dream.

Book an store-in appointment

Do you live in New York or making plans to visit here and would like to learn more about our fine diamonds and diamond jewelry and bridal jewelry simply book an appointment today for a free in-person jewelry consultation for your purchase.

Duration: 1 hr

*If you live in NYC or nearby we highly recommend coming in for an in-person consultation to get the full-on diamond experience
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Book an store-in appointment

Do you live in New York or making plans to visit here and would like to learn more about our fine diamonds and diamond jewelry and bridal jewelry simply book an appointment today for a free in-person jewelry consultation for your purchase.

Duration : 1 hr

Date/Time : 12-06-2022 / 13:00

Time zone : Eastern Time - US & Canada

*If you live in NYC or nearby we highly recommend coming in for an in-person consultation to get the full-on diamond experience

We now provide quick Virtual Consultations for our customers. Virtually meet with one of our jewelry consultants to learn more about finding a diamond, fine jewelry or engagement ring of your dream.

Do you live in New York or making plans to visit here and would like to learn more about our fine diamonds and diamond jewelry and bridal jewelry simply book an appointment today for a free in-person jewelry consultation for your purchase.

Track Your Order

We thank you for your order. Please enter the required information in the fields below and submit. We will check the status of your order and shortly email you with the status of your order.

Or simply call us at +1 (212) 278-8585 and speak with customer service regarding your order.

Free Shipping Policy

Free One-Day Insured Overnight Shipping

Michael F & Co. offers complimentary one-day insured UPS Overnight shipping on all orders within the U.S. (Shipments to Alaska, Hawaii, U.S. territories, and APF/FPO/DPO addresses take additional time and fee). For international order, please email us to make special arrangements.

Important! Once your order is completed and ready to ship, we will contact you for your confirmation of the best ”To-Be Received” date since we need an adult signature for our shipments.

Please note, we do NOT ship to PO Boxes. Packages require an adult signature upon delivery. Michael F & Co. is not responsible for delays caused by weather, the actions of the shipping company, or circumstances beyond our control.

Track Your Shipping

Once your order has shipped, we will email you the UPS Tracking Number confirmation of the shipment using the contact information you provided to us at check out. To check the status of your order, simply visit the UPS website or email us.

Return Policy

Returns

If you are not completely satisfied with your purchase, you may receive a full refund. Please contact us within 14 days of receipt to receive a return authorization (RA#) number for returning by mail. Packages without a return authorization (RA#) numbers cannot be accepted by us.

Michael F & Co. will only accept merchandise for return in; unused, unaltered, and salable condition. Returns must accompany original packaging and all certificates and appraisals. Michael F & Co. will not accept returns of Special Orders, Sized and/or altered items & Engraved Items, As industry standard Michael F & Co. reserves the right to refuse any returns, conditions described.

Upon completion of the proper return procedures and after determination of the items are in original condition, Michael F & Co. will issue a refund within 1-3 business days.

Exchanges

Within 14 days of receipt, an item in unused, unaltered, and salable condition with original packaging, receipts & certifications may be exchanged for another item.

If the newly selected item is a lower price than the item being exchanged, refund for the difference will be issued back to the customer. If the newly selected item is a higher price than the item being exchanged, the difference will be charged.

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